Seun Ogunwande

Dynamics 365 CE Developer | Power Platform + AI

I build AI agents and business systems that people actually use, five Copilot Studio agents in production, daily.

Belfast, Northern Ireland

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About

I'm a Dynamics 365 CE developer based in Belfast, Northern Ireland, working where the Power Platform meets applied AI. Most of what I build ends up inside someone's daily routine; five Copilot Studio agents I designed and shipped are in production use across helpdesk, sales, procurement, reporting and security.

My background is managed services: delivering across a portfolio of client environments rather than a single in-house estate. That is consulting-shaped work: scoping with people who don't speak in schema names, shipping into environments you don't fully control, and staying accountable for the thing after it goes live.

The pattern I keep returning to with agents is retrieve → reason → act: ground the model in real business data, let it reason over the request, then give it a narrow and fully audited set of actions it is allowed to take, with a human escalation path for anything consequential. The guardrails are the interesting engineering, not the model.

I write the integration layer underneath as well (Azure Functions in C# and .NET 8, the Dataverse Web API, OAuth and Key Vault) because an agent is only as good as the data it can reach and the actions it can safely take. Certified Azure Administrator (AZ-104), DevOps Engineer Expert (AZ-400) and Endpoint Administrator, with PL-400 (Power Platform Developer) in progress.

Skills

AI

Copilot Studio

AI Builder

Agentic Patterns

Grounding & Retrieval

Power Platform

Power Apps

Power Automate

Dataverse

Power BI

Power Fx

Dynamics 365 CE

Model-Driven Apps

Plugins & Custom APIs

PCF Controls

FetchXML

Solution ALM

Azure

Azure Functions

Key Vault

Entra ID & OAuth

REST & Webhooks

Azure DevOps

Languages

C#

JavaScript

TypeScript

SQL

DAX

Certifications

Microsoft Certified: Azure Administrator Associate

Microsoft

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Microsoft Certified: DevOps Engineer Expert

Microsoft

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Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft

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Microsoft Intune Fundamentals

Microsoft

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Technical Support Fundamentals

Coursera

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Claude 101

Anthropic

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Claude Platform 101

Anthropic

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Model Context Protocol: Advanced Topics

Anthropic

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Building with the Claude API

Anthropic

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In Progress

Microsoft Certified: Power Platform Developer Associate (PL-400)

Microsoft

Featured Projects

Flagship

Copilot Studio Agent Suite

Five production Copilot Studio agents in daily business use: helpdesk, sales, procurement, reporting and security. Each one follows the same pattern: retrieve from grounded business data, reason over the request, then act through a narrow set of audited operations. Writes go through Power Automate, never straight from the model, and the security agent escalates to a human for anything genuine.

Agent Suite: In Production

5 Agents Live

Daily Business Use

1 Escalation Path

Helpdesk, grounded on internal docs Retrieve

Sales, reads and writes Dataverse Act

Procurement, supplier queries Retrieve

Reporting, Power BI, conversationally Retrieve

Security, genuine incidents only Escalate

Retrieve → reason → act, with a guardrail on every write

Copilot Studio Dataverse Power Automate Power BI

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AI Job Dispatcher

An agent that does the dispatcher's job. It discovers open jobs, checks which engineers are actually available, and auto-assigns the nearest one using live GPS position from the field check-in app, so the assignment reflects where engineers are now, not where the rota said they would be.

Dispatcher: Auto-Assign

Open job → Availability → Nearest engineer

Unassigned jobs in the queue Discovered

Engineer availability check On shift

Distance from last check-in Closest

Assigned on live position, not yesterday's rota

Power Automate AI Builder Dataverse

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Field Engineer Check-In App

A GPS-enabled canvas app for engineers on site: one tap to check in, a live dashboard for managers, and time-on-site tracked automatically. User testing killed the clever version, automatic geofencing lost to a manual tap, because engineers trusted a button they pressed themselves. Adoption beat elegance.

Check-In: Live Manager View

On site, checked in 09:12 2h 41m

On site, checked in 10:05 1h 48m

Travelling to next job En route

One tap to check in, the version engineers actually use

Power Apps (Canvas) Dataverse GPS

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Enterprise Billing Integration

A C# / .NET 8 Azure Function that pulls tens of thousands of records from a third-party billing API into Dataverse. Cursor-based pagination over a rate-limited API, and upserts keyed on a composite alternate key so a re-run updates rather than duplicates, the sync is safe to replay from any point.

Billing Sync: Run Detail

4 Stages

0 Duplicates

Any Re-run Point

Paginate the billing API Cursor

Back off on rate limit Retry

Upsert on composite alternate key Idempotent

Safe to re-run from any point in the batch

Azure Functions .NET 8 Dataverse REST

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Finance Proposal Gateway

A six-endpoint Azure Function gateway sitting between Dynamics 365 CE and an external asset-leasing platform. It brokers OAuth on both sides, reads every secret from Key Vault via managed identity, receives status webhooks back from the lender, and generates the proposal documents that come out the other end.

Proposal Gateway: Endpoints

Dynamics 365 → Gateway → Leasing platform

Six endpoints: quote, submit, status HTTP

Token brokering, both directions OAuth

Secrets via managed identity Key Vault

Lender status callbacks Webhooks

No credential ever lands in a flow or a form

Azure Functions OAuth Key Vault Power Automate

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VaultBridge: Multi-Tenant Credential Vault

A multi-tenant credential vault built end to end: React front end, .NET 8 API, Azure SQL. Sign-in is passwordless via WebAuthn / FIDO2 passkeys, every read and write is written to an append-only audit trail, and tenant isolation is enforced in the data layer rather than trusted to the UI.

VaultBridge: Credentials

48 Credentials

4 Tenants

256-bit Encryption

Passkey sign-in, no password stored FIDO2

Every read written to the audit log Append-only

Cross-tenant query Blocked

All credentials encrypted at rest, AES-256-GCM

React .NET 8 Azure SQL WebAuthn / FIDO2

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Sales KPI Dashboard

A Power BI reporting suite built directly on a Dataverse semantic model: 10 KPI cards, a profit trend analysis, a dynamic period selector, and rep-level breakdowns. Row-Level Security splits the same report two ways: a rep sees their own numbers, a manager sees the team's.

Sales KPI Dashboard

10 KPI Cards

2 RLS Roles

Dynamic Period Selector

Live Dataverse model, refreshed 10 min ago

Power BI DAX Dataverse Row-Level Security

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More Work

Earlier Dynamics 365, integration and governance delivery, each with a full case study.

DialSync: Telephony to D365

Nightly call reports parsed, numbers normalised across two national formats, matched to accounts with a contact-level fallback, and written back as call status, every call landing in exactly one audit table.

Power Automate Dataverse Python

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One Renewal Engine, Two Clients

Retired a hand-ported mobile copy of a contract renewal process so a single Dynamics 365 engine runs unchanged on both the web client and an offline mobile client, via a compatibility shim and a thin launcher.

Dynamics 365 JavaScript Offline-first

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Account Industry Enrichment

A four-source enrichment pipeline resolving industry classification across a Dynamics 365 estate. Exact-match-only write rules, anything uncertain goes to a review list, never into the database.

Azure Functions .NET 8 Dataverse

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ISO 27001 ISMS Readiness

Led a security compliance engagement to a clean assessment pass: asset inventory, risk register, device and patch compliance, evidence packs, and assessor feedback managed through to close.

ISO 27001 Intune IT Governance

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Engineer Appointment Validation

Validation layer ensuring an engineer's qualifications match the service requirement before an appointment is confirmed, with automated alerts where a booking would breach compliance.

Power Apps Dataverse Azure Functions

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CRM Data Integration System

Bi-directional sync connecting Dynamics 365 to external line-of-business systems through Logic Apps and custom APIs, removing a standing manual re-keying task.

Dynamics 365 Logic Apps REST APIs

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Automated Document Management

End-to-end contract document workflow (generation, e-signature routing, approval and archive) with a complete audit trail across the whole lifecycle.

Power Automate SharePoint Power Apps

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Insights & Articles

SharePoint Governance in the Microsoft 365 Era

From sprawl to stewardship, a practical playbook covering site lifecycle policies, external sharing, sensitivity labels, and a 30/60/90 plan, grounded in Microsoft Learn.

Read Article →

Laptop displaying code and data dashboards representing IT service management workflows

Modernizing ITSM with Power Platform

Exploring how Power Platform transforms traditional IT Service Management workflows with low-code automation...

Coming Soon

3D visualization of AI letters formed by digital elements representing artificial intelligence

AI-Driven Insights in Dynamics 365

Practical approaches to integrating AI Builder and Azure Cognitive Services into business applications...

Coming Soon

Server rack in a data center representing cloud automation infrastructure at scale

Best Practices for Power Automate at Scale

Lessons learned from building enterprise-grade automation workflows that handle millions of transactions...

Coming Soon

Get In Touch

Have a project in mind? Let's discuss how I can help.